Did anybody had problems trying to reset lost passwords with Equifax/Experian?

they promise to email the reset directions… which never arrived even after several request on my part.

I had tons of problems getting them to answer the phones or answering my emails in order to remove the Freeze on my Credit.
(needed to switch my internet from the ridiculous Spectrum with its constant outages to ATT fiber which might be a little better , even though many reviews doubt that… ATT requires credit reports, and don’t take advance/prepaid payments).

These credit bureaus turned out to be a hassle more than anything else, and very useless with their so called credit freeze protection…